Shipping policy

We ship quickly and accurately so your display stays full and selling. This policy applies to U.S. wholesale orders unless otherwise noted.

Processing & Fulfillment

  • Order approval: All orders are reviewed for inventory and account status before fulfillment.

  • Processing time: Orders ship within 3–5 business days of approval.

  • Daily cut-off: Approvals after 12:00 PM (noon) Mountain Time are processed the next business day.

  • Backorders: We do not accept backorders. Out-of-stock items are unavailable to order.

  • Prepacks & MOQs: Case-pack and MOQ rules apply by product line.

Shipping Methods & Costs

  • Primary carrier: UPS Ground (default).

  • Free shipping: Orders that meet line-level MOQ thresholds ship free via UPS Ground.

  • Expedited options: 2-Day and Next-Day services are available upon request at the customer’s expense.

  • Oversized items: Large displays or specialty items (e.g., sombreros, tall fixtures) may ship freight or in multiple cartons; transit times may vary slightly.

Tracking, Delivery, and Status Updates

  • Tracking emails: Sent automatically when your order is fulfilled.

  • Delivery window: UPS Ground timing depends on distance from our warehouse; your tracking link will show the current estimate.

  • Signature: Not required by default. If your receiving door requires signature or appointment delivery, tell your rep at the time of order.

Address Accuracy & Changes

  • Verify addresses: Please confirm ship-to name, street, suite, and receiving hours on your PO or checkout.

  • Reroutes after ship: Once a label is created, reroutes or corrections may incur carrier fees billed to the customer.

  • Refused/undeliverable shipments: Return freight and any re-ship fees are the customer’s responsibility unless the error was ours.

Damaged, Missing, or Delayed Shipments

  • Inspection on receipt: Count cartons and inspect for visible damage at delivery. Note any damage with the driver if possible.

  • Report window: Contact your Arcadian rep or orders@arcadianoutfitters.com within 7 calendar days of the delivery date for damage, shortage, or loss claims so we can assist with a resolution.

  • Resolution: Depending on the situation, we’ll replace affected items, issue a credit memo, or initiate a carrier claim.

  • Risk of loss: Passes to the customer when the carrier accepts the shipment. We will support you through the claim process and keep shelves selling.

Split Shipments & Partial Fills

  • To speed delivery, we may ship available lines first and follow with remaining lines when they clear approval. You will receive separate tracking emails for each shipment.

Freight & Accessorial Services (for large displays)

  • Curbside/LTL: Some displays ship LTL curbside.

  • Accessorials: Liftgate, inside delivery, appointment, or limited-access fees are available on request and billed at cost. Please request when placing the order.

Alaska, Hawaii, and U.S. Territories

  • Service: We ship to AK/HI and most territories via UPS or USPS.

  • Rates: Free-shipping eligibility and transit times may differ; we’ll quote options at the time of order.

International Shipping

  • Availability: Contact info@arcadianoutfitters.com for options outside the U.S.

  • Duties/Taxes: The recipient is responsible for customs duties, taxes, and brokerage unless otherwise agreed in writing.

Holidays, Weather, and Force Majeure

  • Closures: Carrier or warehouse holiday closures may extend transit or processing times.

  • Weather/events: Severe weather and events outside our control can cause delays. We’ll help track and resolve any impacts.

Sustainability & Packaging

  • We aim to minimize waste by using right-sized cartons and recycled or recyclable materials where possible, while protecting product quality.

Program Notes (for Retail Partners)

  • Guaranteed Sales: If a style isn’t selling, your rep can authorize a no-cost style swap to keep your display productive (separate from transit damage).

  • Service cadence: Our merchandising partner typically services displays every 4–6 weeks. You can also reorder anytime through your account.

Need Help?

This Shipping Policy is designed to be clear and practical for busy stores. If your location has special receiving requirements, let us know when placing the order so we can set your account notes and avoid delays.