Fill out the contact form on our website and select “New Retailer Inquiry,” or email info@arcadianoutfitters.com with your store name, location, and a brief description of your business. We will confirm territory availability and send you program details and next steps.
All orders typically ship within 1–3 business days after approval, subject to inventory, plus 2–7 business days for ground transit depending on your location.
Yes. In line with our Return & Refund Policy and Retail Program Agreement, we generally accept Arcadian products back if they are clean, tagged, resellable, and paired with a new order. This allows us to refresh slow movers and keep your Display performing.
The Arcadian Display is a compact, branded fixture explicitly designed for Arcadian Apparel. Under our Retail Program, you purchase the Display and opening inventory and own both. In return, you agree to use the Display exclusively for Arcadian products and keep it visible, clean, and unobstructed.
We operate with standard NET 30 terms (credit card, ACH, etc.). Any terms extended will be confirmed in your Retail Program Agreement or account approval.
Yes. Most new accounts start with a Display plus an opening assortment curated for your state and customer demographic. Your Arcadian representative will outline the specific minimums for your account.
Yes, as long as you authorize them. You are responsible for all orders placed under your account, so we recommend controlling access and keeping login details secure.
If you receive a defective product or a mis-shipment, contact orders@arcadianoutfitters.com within five business days of delivery with your invoice number, item details, and photos. We will correct the issue with a credit or replacement and, when appropriate, provide return shipping. Defect and mis-ship corrections do not require a new order.
Once your account is approved, we will invite you to create a login for our retailer portal. From there, you can place reorders and view basic order history. If you do not have login credentials yet, email info@arcadianoutfitters.com for assistance.
Our merchandiser or rep visits your store, photographs and counts the Display, and sends a report to Arcadian. We use that report to recommend a refill based on actual sell-through. The store owner or manager approves the refill, and once approved, Arcadian selects the best mix and quantity to keep your Display performing.
There are a few options; one is to set the display yourself. In many cases, our field partner or sales rep will assemble and set up the Display for you. After that, our merchandising partner typically visits approximately every 4–6 weeks to clean, straighten, photograph, and report inventory so we can recommend refills.
Yes. Reorders require a minimum of 3 sleeves of hats or 4 sleeves of beanies. There is no maximum order limit.
Arcadian guarantees all sales. If a style is not selling, we will replace it with a better-performing one at no cost.
Contact your designated Arcadian sales representative for any credit requests