This Return & Refund Policy applies to retailers and wholesale partners ("Retailers") who purchase Arcadian Outfitters products for resale through our website, sales reps, or other ordering channels.

If you are a consumer who purchased Arcadian products from a local store, please contact that store directly. This policy does not apply to end-consumer purchases.

If you have signed a Retail Program Agreement with Arcadian Outfitters, that agreement and this policy work together. In the event of any conflict regarding program details (Displays, MAP, payment terms, etc.), the Retail Program Agreement controls. This policy describes how we administer the "Returns & Credits" provisions in practice, not to replace that agreement.

1. General Return & Credit Principles

Our goal is simple: keep your Display performing and your shelves clean, while protecting the integrity of the program.

In line with your Retail Program Agreement:

• We issue credits or exchanges, not open-ended refunds.
• Total credit value may not exceed the related invoice amount.
• Returned items must be clean, tagged, and resellable.
• Credits are not issued if the Retailer ends participation or removes the Display.

2. Our "Resellable + Reorder" Practice

As part of our guaranteed-sell approach, Arcadian will generally accept any Arcadian product back from Retailers when all of the following are true:

• The product is in resellable condition (see Section 3)
• The Retailer places a new product order from Arcadian at the same time
• The total credit does not exceed the net value of the original invoice(s) for those items
• The account is in good standing under the Retail Program Agreement

This is how we manage assortment refreshes, slow movers, and state/graphic updates: we swap out clean product, pair it with a fresh order, and keep your Display looking sharp.

3. Resellable Condition

To qualify for return and credit (outside of defects/mis-ships), the product must be in resellable condition, which means:

• Clean and free from dirt, dust, makeup, odors, or damage
• Unworn and not visibly used by consumers
• All original Arcadian tags, labels, and branding attached
• No store stickers, markings, or security tags that cannot be removed cleanly
• Not discontinued due to safety or compliance reasons

Arcadian reserves the right to inspect returned product and reduce or deny credit for items that do not meet these standards.

4. Returns Cannot Be Used to Avoid Payment

Returns and credits are meant to support sell-through and assortment health, not to erase past-due balances.

• Returning product is not allowed just to get out of paying your bill.
• Returns are not a substitute for paying outstanding invoices.
• If your account is past due, you remain responsible for paying what you owe under the payment terms in your Retail Program Agreement.
• We may decline return requests or limit credits for accounts that are not in good standing or are using returns to avoid payment.

We may apply approved credits to unpaid eligible invoices, but we will not use returns to cancel legitimate debts or to address chronic nonpayment.

5. Defects, Shipping Errors, and Mis-Ships

The "resellable + reorder" practice above applies to healthy inventory. Separately, your Retail Program Agreement allows credits or exchanges for true issues, such as:

• Verified manufacturing defects
• Shipping errors or mis-ships

In those cases:

• You must report defects, shortages, or shipping issues within the timeframe in your Agreement (typically within 5 business days of delivery).
• Provide invoice number(s), item/quantity, and clear photos whenever possible.

For approved cases, we may:

• Issue a credit
• Replace product
• Arrange return shipping where appropriate

These corrections do not require a new order, although we may still discuss a refresh order to keep your Display on track.

6. Non-Eligible Returns

Unless required by law or expressly agreed to in writing, returns and credits will not be approved for:

• Product that is dirty, worn, altered, damaged in-store, or otherwise non-resellable
• Inventory that cannot be tied back to an Arcadian invoice
• Product associated with a store that has removed the Display or ended participation in the program
• Inventory from an account that is attempting to use returns solely to avoid paying past-due invoices

Arcadian may, at its discretion, approve exceptions when it believes doing so is fair and in line with the program, but is under no obligation to do so.

7. How to Request a Return or Credit

To start a return or credit request, email orders@arcadianoutfitters.com (or your assigned contact) with:

• Store name and account number
• Invoice number(s)
• Item codes, descriptions, and quantities
• Reason for the request (defect, mis-ship, assortment refresh, etc.)
• Photos of the product and/or Display, if relevant

Our team will review the request and, if approved, provide:

• A Return Merchandise Authorization (RMA) and shipping instructions
• Guidance on the new order to be placed (if this is an assortment/slow-mover return)

Once product is received and inspected:

• We confirm the final credit amount
• Apply the credit to the related invoice(s) and/or the new order

8. Shipping Costs for Returns

• Arcadian error (verified defect, shipping error, mis-ship): We will cover reasonable return shipping costs or provide a call tag/label.
• Program refresh (slow-movers, state changes, seasonal assortment): Shipping costs may be your responsibility unless otherwise agreed in writing.

Any shipping arrangements will be confirmed in your RMA or approval email.

9. Consumer Purchases

This policy applies to Retailers only.

Consumers who purchase Arcadian products from your store must follow your store's consumer return policy. Arcadian does not process returns or refunds directly for consumer purchases made at retail locations, except where required by law.

10. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our program, legal requirements, or internal processes.

When we update it, we will revise the "Last updated" date at the top. In some cases, we may also notify active Retailers via email or the retailer portal.

Your continued ordering from Arcadian or use of our Site after any update constitutes your acceptance of the revised policy.