1. Who This Policy Applies To

This policy applies to Retailers purchasing Arcadian products for resale. It does not apply to individual consumers who purchase Arcadian products from local stores.

Consumers should follow the return, refund, and shipping policies of the store where they made their purchase.

2. Shipping Destinations

We currently ship to retail and wholesale locations within the United States. Shipment to locations outside the United States may be available on a case-by-case basis and may require additional terms, duties, and fees.

Please contact us if you are interested in international shipping.

3. Shipping Methods and Costs

Unless otherwise specified in your Retail Program Agreement or a written addendum, the following generally applies:

• Ground shipping within the contiguous United States is typically included for qualifying wholesale orders and standard Display shipments.
• Expedited or special shipping (for example, overnight, two-day, or specific carrier requests) may be available upon request and will be billed to the Retailer.
• Additional charges may apply for shipments to Alaska, Hawaii, remote locations, or non-standard delivery points.

Any program-specific shipping benefits, minimums, or exceptions (such as free ground shipping thresholds or promotional shipping offers) will be described in your Retail Program Agreement, sales documentation, or communications from your Arcadian representative.

4. Order Processing Times

We aim to process orders as quickly and efficiently as possible. Standard processing times are typically:

• Initial Display and opening orders: usually ship within 5–10 business days after account approval and payment or credit clearance.
• Reorders and ongoing wholesale orders: usually ship within 3–7 business days, subject to inventory availability.

Processing times are estimates only and may be extended during peak seasons, inventory constraints, carrier disruptions, or other circumstances beyond our control. Order processing times do not include transit time once your shipment has been handed off to the carrier.

5. Transit Times and Delivery

Transit times depend on the carrier, service level, and delivery location. Typical ground shipments within the contiguous United States may take between 2–7 business days after the order has shipped.

Delivery dates provided by us or by carriers are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, labor disputes, natural disasters, or other events beyond our reasonable control.

6. Risk of Loss and Title

Risk of loss for products passes to the Retailer upon delivery to the carrier or as otherwise specified in your Retail Program Agreement. Title to the goods may also pass at that point, subject to any retention-of-title or security interest provisions in your agreement.

Retailers are responsible for inspecting shipments promptly upon delivery and for reporting shortages, visible damage, or other shipping-related issues within the timelines specified in the Retail Program Agreement or, if not specified, within 5 business days of delivery.

7. Damaged, Lost, or Incorrect Shipments

If you receive a shipment that appears damaged, short, or incorrect, please:

• Note any visible damage or discrepancy on the carrier's delivery record, if possible.
• Take clear photos of the package, labels, and contents.
• Contact us at orders@arcadianoutfitters.com with your store name, account number, invoice number, and a description of the issue.

We will review your claim and determine whether to issue a credit, send replacement product, or assist with a carrier claim, consistent with the terms of your Retail Program Agreement.

8. Split Shipments and Backorders

In some cases, we may ship your order in multiple shipments or fulfill items as they become available. We will note partial shipments on your invoice or packing slip whenever possible.

If an item is out of stock at the time your order is processed, we may, at our discretion, either:

• Ship the available items and backorder or cancel the unavailable items, or
• Hold the order briefly to consolidate shipment.

If backorders or substitutions are not acceptable for your account, please notify your Arcadian representative so that your preferences can be noted.

9. Changes to Shipping Address or Instructions

If you need to change the shipping address or special delivery instructions after placing an order, please contact us as soon as possible.

Once an order has entered the shipping process or been handed off to the carrier, we may not be able to make changes, or additional fees may apply.

10. Returns and Exchanges

Returns, credits, and exchanges are governed by our Return & Refund Policy and your Retail Program Agreement. In summary, returns are generally accepted only for resellable merchandise paired with a new order or for verified defects, shipping errors, and mis-ships, and total credits cannot exceed the value of the related invoice(s).

Please review our Return & Refund Policy and contact orders@arcadianoutfitters.com prior to returning any product. Unauthorized returns may be refused or not credited.

11. Contact Information

For questions about shipping, delivery, or a specific order:

• Orders: orders@arcadianoutfitters.com
• General Inquiries: info@arcadianoutfitters.com
• Phone: (800) 993-6272
• Hours: Monday – Friday, 9 AM – 5 PM MST