1. Introduction

Arcadian Outfitters LLC ("Arcadian Outfitters," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers, retailers, and site visitors.

This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit or make a purchase from our website and online store (the "Site") or otherwise interact with us. By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our Site
• Retail and wholesale customers who purchase products from our Site
• Sales representatives and retailer contacts who interact with our systems or place orders on behalf of a business

This Privacy Policy does not cover third-party websites or services that we do not control, even if they are linked on our Site.

3. Information We Collect

We collect information directly from you, automatically when you use the Site, and from certain third parties, including Shopify, which powers our online store.

3.1 Information You Provide to Us

When you use the Site, create an account, place an order, or communicate with us, we may collect:

• Name and contact details (name, email address, phone number)
• Billing address and shipping address
• Company name and role (for retail or wholesale accounts)
• Order details and purchase history
• Payment information (collected and processed by our payment processors, not stored in full by us)
• Communication content (emails, messages, or forms you submit)

For sales representatives and retailer contacts, we may also collect:

• Store name and location
• Route, visit notes, and order documentation
• Photos of displays that may incidentally include people or identifying details

3.2 Information Collected Automatically

When you visit or use the Site, we automatically collect certain information through cookies, pixels, and similar technologies, including:

• Device and browser information
• IP address
• Operating system and device identifiers
• Pages viewed, time spent, and interactions with the Site
• Referring and exit pages or links
• General location information derived from your IP address

3.3 Information from Third Parties

We may receive information about you from:

• Shopify, which provides our e-commerce platform and certain analytics and security tools
• Payment processors, who confirm payment status and limited payment details
• Analytics providers, which help us understand how visitors use the Site
• Merchandising partners, which provide store visit reports, inventory counts, and photos related to retailer accounts

Shopify may process your personal information in accordance with its own privacy policy. You can learn more about how Shopify uses personal information on Shopify's legal and privacy pages.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To operate and maintain the Site: Host our online store and provide account access, cart functions, and checkout.
• To process orders and provide services: Confirm and fulfill your orders, arrange shipping and returns, and provide invoices and order confirmations.
• To manage retailer and rep relationships: Coordinate service visits and display maintenance, track sell-through, reorders, and credits, and review photos and visit reports for quality and compliance.
• To communicate with you: Respond to questions and support requests, send service emails related to orders, account status, or policy changes, and send marketing communications where permitted by law and your preferences.
• To improve and protect our business: Analyze Site performance and user behavior, develop new products and services, and detect, prevent, and address fraud, abuse, or security issues.
• To comply with legal obligations: Maintain records as required by law, respond to lawful requests from public authorities, and enforce our terms, agreements, and policies.

5. Legal Bases for Processing (EEA and UK Visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal information under the following legal bases, where applicable:

• To perform a contract with you (for example, to fulfill an order)
• To comply with legal obligations
• For our legitimate interests, such as improving our services, preventing fraud, and supporting our business operations, provided those interests are not overridden by your rights and interests
• With your consent, where required by law (for example, for specific marketing or cookies)

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

• Keep your shopping cart and session active
• Remember your preferences
• Analyze how the Site is used
• Support security and fraud prevention

Types of cookies may include:

• Strictly necessary cookies required for the Site to function
• Performance and analytics cookies to understand Site usage
• Functional cookies to remember your preferences

You can manage cookies through your browser settings. If you disable certain cookies, some features of the Site may not work correctly. If you are in a region where cookie consent is required, we may present a cookie banner or similar tool to help you manage your choices.

7. How We Share Your Information

We do not sell your personal information in the traditional sense. We may share your information with:

• Shopify to power our online store, process orders, and provide Site functionality
• Payment processors and financial institutions to process payments and prevent fraud
• Shipping and logistics providers to deliver orders and handle returns
• Merchandising and field service partners to service retailer displays, collect inventory data, and upload photos and visit reports
• Analytics and service providers who help us analyze Site usage, send communications, or host data
• Professional advisors such as lawyers, accountants, and consultants, as needed
• Authorities or other third parties when required by law or to protect our rights, property, and safety

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to continued protection consistent with this Policy.

8. Retention of Your Information

We keep your personal information only for as long as necessary to fulfill the purposes described in this Policy, including:

• Fulfilling orders and providing services
• Maintaining accurate retailer and sales records
• Meeting legal, accounting, or reporting requirements

The specific retention periods may vary depending on the type of data and applicable laws. When information is no longer needed, we will delete it or anonymize it.

9. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, which can include:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information, subject to legal and contractual obligations
• The right to object to or restrict certain processing
• The right to withdraw consent where processing is based on consent
• The right to receive your information in a portable format, where applicable

If you are a California resident or live in a region with similar data privacy laws, you may also have the right to:

• Request information about the categories of personal information we collect, use, disclose, or "sell" or "share."
• Opt out of certain types of data "sale" or targeted advertising, where applicable under local law

To exercise any of these rights, contact us at info@arcadianoutfitters.com. We may ask you to verify your identity before responding to your request.

You may also opt out of marketing emails by using the unsubscribe link in the email. Even if you opt out of marketing, we may still send you transactional or service messages related to your orders or account.

10. International Transfers

We are based in the United States and may process and store your information in the United States and other countries. These countries may have data protection laws that are different from those in your country.

Where required by law, we take steps to ensure that transfers of personal information are subject to appropriate safeguards, such as standard contractual clauses or other mechanisms recognized by applicable regulations.

11. Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

No method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials you use on the Site.

12. Children's Privacy

Our Site and products are intended for adults and business customers and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us at info@arcadianoutfitters.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make changes, we will post the updated policy on this page and update the "Last Updated" date at the top. In some cases, we may provide additional notice, such as by email or a notice on the Site.

Your continued use of the Site after any changes are posted will signify your acceptance of those changes.

14. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

• Email: info@arcadianoutfitters.com
• Phone: (800) 993-6272
• Hours: Monday – Friday, 9 AM – 5 PM MST